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Omnichannel Inbox

Every customer message — WhatsApp, Facebook, Instagram, Telegram & more — in one inbox
FreeSoft IT Consultant
Sign up & try free Customise for my company
PriceFreeto try
CategoryCommunication 
Platform Web & PWA
LanguageENEnglish
Customisefor your industry

About this software

Omnichannel Inbox brings customer conversations from many channels onto one screen. Every conversation can be assigned to a staff member or team, given a status (open, pending, resolved), a priority and tags, plus internal notes the customer never sees.

Customer profiles merge identities from every channel — so when the same customer contacts you on WhatsApp today and Instagram last week, their full history is in one place. Live chat for your website works out of the box; WhatsApp, Facebook, Instagram and other channels are connected using your own business accounts.

Key features

One inbox, many channelsWhatsApp, Messenger, Instagram, Telegram, LINE, e-mail, SMS & live chat.
Assignment & teamsAssign conversations to staff or teams; staff see only what concerns them.
360° customer profileHistory from every channel for the same customer in one profile.
Internal notes & tagsDiscuss among staff without the customer seeing; organise with tags.
Website live chatA chat widget for your website — ready to use with no third-party account.
Performance reportsFirst response time, resolution time and workload per agent.

Suitable for

Online storesF&BClinics & beautyPropertyEducationService & maintenance
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